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    Tweaking the variables of transparency
    I’m a big fan of openness and transparency; hiding things creates extra work, and showing others what’s going on in our world can allow them to help us, or at…

Tweaking the variables of transparency

Evernote’s CEO on sharing a public roadmap:

The problem, he said, is not just that they might disappoint users if some of those features slipped, but that they would also have to spend time talking to users and explaining what happened, when they could instead be spending that time on customer support and product development.